Your questions, answered
Welcome to the Todanoliglass FAQ section! We've gathered the most common questions our customers ask about our exquisite handmade candles, online ordering, shipping, and more. We hope this helps you find all the information you need to enjoy your Todanoliglass experience.
Frequently asked questions about todanoliglass
At Todanoliglass, we pride ourselves on crafting unique handmade candles with care and dedication. Our journey began with a passion for quality and a desire to bring beautiful, fragrant light into your home. We're committed to transparency and providing you with all the details you need to make informed choices. Find answers to your burning questions below!
What are Todanoliglass candles made of?
Our Todanoliglass candles are lovingly handcrafted using [[high-quality, natural waxes like soy or beeswax]], premium fragrance oils, and lead-free cotton wicks. We focus on sustainable materials and a clean burn for your peace of mind.
How long do Todanoliglass candles burn?
The burn time for our candles varies by size and type. On average, our [[standard 8oz]] candles burn for approximately [[40-50 hours]], while our larger [[16oz]] candles can last up to [[80-90 hours]]. Proper wick trimming before each use can maximize burn time.
What scents are available for your candles?
We offer a diverse range of captivating scents, from fresh and floral to warm and woody. Our collection includes [[example scent 1]], [[example scent 2]], and [[example scent 3]]. You can explore our full range of aromas on our Candle Categories page.
How are Todanoliglass candles handcrafted?
Each Todanoliglass candle is meticulously hand-poured in small batches in our Riga, Latvia studio. This artisanal process ensures attention to detail, consistent quality, and a unique touch in every candle, reflecting the true spirit of "roku darbs sveces" (handmade candles).
How do I place an order online?
Ordering from Todanoliglass is simple! Browse our Candle Categories, add your desired candles to the cart, and proceed to checkout. You'll be guided through providing shipping details and payment information.
What payment methods do you accept?
We accept various secure payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. All transactions are processed securely to protect your personal information.
What are your shipping options and costs?
We offer [[standard]] and [[expedited]] shipping options. Shipping costs are calculated at checkout based on your order weight, destination, and selected shipping method. We aim to process orders within [[1-3 business days]].
Do you ship internationally?
Yes, Todanoliglass proudly ships our handmade candles worldwide! International shipping costs and delivery times will vary depending on the destination. Please note that customers are responsible for any customs duties or import taxes.
What is your return/exchange policy?
Your satisfaction is our priority. If you're not completely happy with your Todanoliglass candle, you can return or exchange it within [[14 days]] of receipt. Please ensure the candle is unused and in its original packaging. See our [[Returns Policy]] page for full details.
My candle arrived damaged, what should I do?
Mēs ļoti rūpīgi iepakojam savas sveces, taču transportēšanas laikā tās var tikt bojātas. Ja jūsu svece tiek piegādāta bojāta, lūdzu, nekavējoties sazinieties ar mums pa e-pastu [todanoli@gmail.com]] vai [[+371 29660321 numurs]], pievienojot bojātās preces un iepakojuma fotoattēlus, un mēs noorganizēsim nomaiņu.
How can I contact customer support?
We're here to help! You can reach our customer support team via email at [[email]], by phone at [[phonenumber]], or by filling out the contact form on our [[Contact Us]] page. We strive to respond to all inquiries within [[24-48 hours]].
Still have questions?
We hope this FAQ section has provided clarity on our handmade Todanoliglass candles and your online shopping experience. If you haven't found the answer you're looking for, please don't hesitate to reach out to our dedicated team. We're always here to assist you and ensure your satisfaction.